Saturday, August 6, 2011

Technology to the rescue

From The Observer: a way to reach customer service without a spike in blood pressure:
FastCustomer is a free iPhone and Android app that connects you with the customer-service centers at well over 2,000 corporations, insurance providers, and public utilities. There’s almost no hold time; just click on a company name, wait for FastCustomer to call you back when a rep becomes available, and kiss those minutes of dead phone time good-bye.
Co-founder Aaron Dragushan called the first thousand companies himself, spent countless hours on hold, and taught the app to navigate each company’s phone tree. What this means in practice is that FastCustomer can get you to an actual person very quickly, without a single keystroke. A handful of companies have blocked the service—Comcast subscribers, you’re out of luck!—but as of this writing, the app’s alphabetically arranged list is superextensive, and growing. It’s a sight your sore eyes, ears, and fingers are sure to appreciate.


  1. Finally an app takes the place of that list that circulated a few years ago. Calling Comcast, btw, is the equivalent of Abu Ghraib torture. Their CSA chief should be in Gitmo.

  2. The app sounds useful. Now all I need is one to create a virtual me who can stand on line at the DMV or wait in the doctor's office while I do something more amusing.

  3. Wow! What a great app! I'll have to pass this info along to all my family and friends.

  4. Now all I need is an iphone.